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STORE POLICY
At Scale Model Geek, we value our customers and are committed to providing exceptional service and support throughout your shopping experience. Our customer care policy outlines our dedication to ensuring your satisfaction with our products and services, as well as how we handle inquiries, returns, and any issues you may encounter.
1. Customer Support
Contact Information: Our customer service team is available to assist you with any questions, concerns, or feedback. You can reach us via email at scalemodelgeek@hotmail.com or through our live chat option on the website.
Operating Hours: Our support team operates from Melbourne, Australia., Monday to Friday, excluding public holidays.
Response Time: We strive to respond to all inquiries within 24 hours. During peak times, response times may vary, but we will always aim to resolve your issues as quickly as possible.
2. Order Inquiries
Order Confirmation: After placing an order, you will receive an order confirmation via email. If you do not receive a confirmation within 24 hours, please contact our support team.
Order Tracking: Once your order has been dispatched, we will send you a tracking number so you can monitor your shipment. If you encounter any issues with tracking, our customer care team is ready to assist.
3. Customer Feedback
Your Voice Matters: We encourage you to provide feedback on our products and services. Whether you have a suggestion or a concern, we are always looking for ways to improve.
Review Incentives: As a token of our appreciation, customers who leave a product review may receive [X% off] on their next purchase or [other incentive].
4. Resolving Disputes
Dispute Resolution: In the unlikely event of a dispute, we are committed to resolving the issue quickly and fairly. If you are unsatisfied with the outcome of your issue, please escalate it to a supervisor for further review.
At Scale Model Geek, our goal is to ensure a seamless and enjoyable shopping experience. If you have any questions or need further assistance, please do not hesitate to reach out to our customer care team. Thank you for choosing us!
Privacy & Safety
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of personal information:
Personal Information: Name, address, phone number, email address, and payment information.
Order Information: Product selections, shipping and billing address, payment details, and order history.
Website Activity: Information on how you navigate and interact with our website, including your IP address, browser type, cookies, and referring URLs.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
Order Fulfillment: To process your orders, manage payments, arrange shipping, and provide order-related customer support.
Communication: To send updates about your order, provide customer service, respond to inquiries, and share important information about your account.
Marketing: With your consent, we may send promotional materials, special offers, and information about new products. You may opt out of receiving marketing communications at any time.
Website Improvement: To monitor and improve the user experience on our website through analytics and website performance tracking.
3. Information Sharing and Disclosure
We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist in processing payments, fulfilling orders, or providing website hosting. These providers are contractually obligated to keep your information secure and confidential.
Legal Requirements: We may disclose your personal information if required by law or in response to legal processes, such as a court order, or to protect the rights, property, or safety of [Your Company Name], our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Data Security
We take the security of your personal information seriously and use a variety of measures to protect your data:
SSL Encryption: Our website is secured with industry-standard SSL (Secure Sockets Layer) encryption, ensuring that sensitive information, such as payment details, is securely transmitted during online transactions.
Payment Processing: We use secure, PCI-compliant payment gateways to process your credit card and other payment information.
Data Protection Policies: Access to your personal information is restricted to authorized employees and third-party service providers who require the information to perform their job functions.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as completing transactions, providing customer support, or complying with legal obligations. If you would like us to delete your personal data, please contact our customer support team, and we will handle your request as required by applicable laws
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6. Your Rights
You have the right to access, update, or delete your personal information. You may also:
Request Information: You can ask for details about the personal information we hold about you and how it is used.
Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in the email or adjusting your account settings.
Amend or Correct: You may request that any inaccurate or incomplete information be corrected.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
What are Cookies?: Cookies are small text files stored on your device that allow us to remember your preferences, analyze website traffic, and improve your experience.
Why We Use Them: We use cookies to provide personalized content, remember your shopping cart, and improve site functionality. You can adjust your browser settings to block cookies, but some features of the website may not function properly without them.
Third-Party Cookies: We may allow third-party services, such as analytics or marketing tools, to use cookies on our website. These services are governed by their respective privacy policies.
8. Third-Party Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before sharing any personal information.
9. Policy Updates
We reserve the right to update or modify this privacy policy at any time. Changes will be posted on this page, and if the changes are significant, we will notify you via email or a prominent notice on our website. Please review this policy periodically to stay informed about how we protect your data.
Contact Information If you have any questions or concerns regarding this Privacy and Security Policy, please contact our customer care team at [email address] or [phone number].
At Scale Model Geek, your privacy and security are our top priorities. Thank you for trusting us with your personal information.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments