SHIPPING & DELIVERY

1. Returns & Exchanges

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Return Eligibility: We accept returns on most items within 7 days of delivery, provided the product is unused, in its original packaging, and with proof of purchase. Exceptions may apply for items such as perishables.

Return Process: To initiate a return, please contact our support team for instructions on how to send the item back. You will be provided with a return shipping label and further details.

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Exchanges: If you wish to exchange an item, we will be happy to process an exchange for a different size, color, or model, subject to availability. Please contact us to begin the exchange process.

Refunds: Refunds are issued to the original payment method within 7 business days of receiving the returned product. We will notify you via email once your refund has been processed.

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2. Damaged or Defective Products

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Damaged Upon Arrival: If your item arrives damaged or defective, please contact us immediately with photos of the issue and a description of the problem. We will provide a replacement or issue a refund.

Defective Products: If a product becomes faulty within 14 days of purchase, we will assist in providing a replacement or refund, depending on the situation. Products that are damaged due to misuse are not covered by our policy.

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3. Cancellations and Modifications

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Order Cancellations: If you need to cancel or modify your order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, we may not be able to make changes.

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Pre-Orders: For items that are available for pre-order, cancellations will only be accepted prior to the item being dispatched.

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4. Shipping Policies

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Shipping Timeframes: We offer a variety of shipping options at checkout. Shipping times vary based on your location and the chosen delivery method.

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Free Shipping: Free shipping is available on orders over $99 amount (if applicable). Delivery times for free shipping can vary and will be specified during checkout.

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International Orders: For international orders, customers are responsible for any customs fees, taxes, or duties. Delivery times for international shipping may vary depending on the destination.

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NOTE: Shipping to rural areas may add extra postage time and cost.

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5. Products
 

Scale Model Geek has taken great care to ensure the information on this website is as correct and accurate as possible. The information on this website is also updated regularly.
 

However, Scale Model Geek does not guarantee, and accepts no legal liability whatsoever arising from, or connected to, the use of any material contained on this website or on any linked site. Scale Model Geek takes no responsibility on products that have been updated without prior notification on changes such as packaging or colour.

Product sizes may vary slightly due to manual measuring.

At Scale Model Geek, we understand that sometimes things may not meet your expectations. Our Return & Exchange policy is designed to provide you with peace of mind when making a purchase. We want you to shop with confidence, knowing that if a product doesn't meet your needs, we've got you covered.

We believe in fairness and transparency, and our aim is to make the return or exchange process as smooth as possible. If you have any questions about our policy, please don't hesitate to get in touch. Your satisfaction is our priority.